Collection: Shipping and Returns

Delivery
We aim to process and dispatch all orders within 1–2 business days after receiving your order confirmation email. You will receive a separate notification once your order has been dispatched.

• Mainland UK: Orders typically arrive within 1–2 business days after dispatch

• Northern Ireland: Please allow 48–72 hours for delivery after dispatch.

Please note that we do not operate on weekends or UK bank holidays. Orders placed during these times will be processed and dispatched once normal business hours resume.

While we strive to deliver all orders as quickly as possible, delays can occasionally occur due to high order volumes or courier service issues that are outside of our control. We will always do our best to get your shipment to you as fast as we can.

Shipping charges for your order will be calculated and displayed at checkout.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to us due to an incorrect address, we will refund the original order in store-credit (excluding the shipping fee) and ask that you re-submit your order.

Shipping Costs Explained

At Hexatronic UK, our webshop currently ships within the United Kingdom only. We do not offer international shipping at this time.

Customers in mainland UK enjoy free shipping on orders over 2000kg.

United Kingdom Rates (Excluding Northern Ireland and Scotland)

Northern Ireland Rates

Scotland Rates

Returns
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return via email. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused with tags, and in its original box and packaging using your returns label supplied.

Once your return has been approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please get in touch.