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FAQs
What products do you sell?
What products do you sell?
We specialise in high-quality fibre optic cables, connectors, splicing equipment, testing tools, and installation accessories for fibre optic networks. Whether you’re a contractor, installer, or DIY enthusiast, we have the right tools and materials for your next project.
Do you offer solutions for home fibre installations(FTTH)?
Do you offer solutions for home fibre installations(FTTH)?
Yes! We supply fibre lead-in cables, customer termination boxes, access chambers, tools, and much more for safe, reliable fibre-to-the-home installations.
How long does delivery take?
How long does delivery take?
We aim to process and dispatch all orders within 1–2 business days after you receive your order confirmation email. You’ll get a separate notification once your order has been dispatched.
- Mainland UK: Orders typically arrive within 1–2 business days after dispatch.
- Northern Ireland & Scotland: Please allow 48–72 hours for delivery after dispatch.
Do you ship internationally?
Do you ship internationally?
Currently, we ship within the UK.
Can I track my order?
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking link by email so you can follow its progress.
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery if items are unused and in original packaging. Please visit our Shipping and Returns page for full details.
Do you offer bulk discounts or trade accounts?
Do you offer bulk discounts or trade accounts?
Yes! We’re happy to support businesses, contractors, and installers with bulk pricing and flexible trade accounts. Whether you need a large volume of fibre cables, connectors, installation tools, or more, we can help you get the best value.
Our team can also advise you on the right products for your project and create a custom quote to suit your needs. Get in touch with us here to discuss your requirements.
How can I get technical support?
How can I get technical support?
Our team is here to help! If you need advice choosing the right fibre optic tools or help with installation.
Please email us at shop-uk@hexatronic.com or call us at 02392 580 555. We’re always happy to share our expertise.
What payment methods do you accept?
What payment methods do you accept?
You can pay securely by Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and more.
Why choose Hexatronic UK?
Why choose Hexatronic UK?
Hexatronic UK is more than just a supplier - we’re a trusted partner in building reliable fibre networks. We design, develop, and manufacture many of our own products, which means you get factory-direct pricing and exceptional quality. Our experienced team offers expert advice and technical support, so you can be confident you’re choosing the right solution for your project - whether it’s a major telecom build or a home fibre installation. Plus, we back it all with fast UK delivery and friendly, responsive service to keep your projects running smoothly.